Telephonic Client Services Coordinator (Temporary Position)
Greater Pittsburgh Community Food Bank
Location: Duquesne, PA
Provide incoming callers with the most current and accurate information for all food assistance programs and other relevant resources Refer clients to available resources by following specified written telephonic protocolsComplete over the phone pre-screenings for various programs and provide application assistance as needed Listen, assess and troubleshoot issues related to accessing food assistance programs as needed. Complete all follow-up procedures required to maintain client records and data collection Adhere to all outlined protocols regarding security and confidentiality to protect personal client information. Provide excellent customer service to all incoming referrals. Communicate clearly and listen effectively in order to determine best referral program to meet current need.Support all call center team members to guarantee success Complete filing, mailing and clerical tasks as needed Attend staff meetings and other meetings as requiredOther duties as assigned by supervisor
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