VISITOR EXPERIENCE ASSOCIATE

Mattress Factory

Date: 06/25/2020

Location: Pittsburgh

This position may be for you if you are 18 years or older, you enjoy working with the public, meeting new people and working with volunteers. You are friendly and outgoing with 1 to 3 years of experience working in a museum setting or similar cultural institution with a focus on customer-related work.

YOU WILL :

  • Check-in members using the museumís database management system
  • Stay abreast of general information, upcoming events and education programs.
  • Provide general information about the museumís cafť and shop
  • Answer the museumís main telephone and respond to visitor inquiries relative to general information, directions, operating hours, policies, procedures and restrictions
  • Maintain a clean and organized workstation and working environment
  • Ensure buildings are ready to receive visitors. This includes maintaining clean and stocked bathrooms in all buildings; trash removal from all buildings. During times of inclement weather this also includes snow removal and shoveling as necessary.
  • Monitor galleries and make notes of any maintenance needed.
  • Troubleshoot emergency situations and following protocol and procedures
  • Document and record visitor complaints or opportunities to improve the visitor experience and proactively submit to supervisor.
  • Attend and actively participate in monthly Visitor Services meetings with supervisor and front of house team.

  • Learn more below.