University of Pittsburgh Physicians is seeking a full-time Transfer Center Coordinator to support UPMC MedCall at Forbes Tower in Oakland!
UPMC MedCall serves as UPMC’s advanced physician resource for all aspects of patient transfers, referrals (urgent and non-urgent), physician consultations, and patient follow-ups. This department serves as the primary contact for referring physicians who are requesting the services of UPMC for continued patient care.
While this office is a 24-hour operation with rotating shifts, as well as rotating weekends and holidays, a current business need is primarily for second shift. While flexibility to work all required shifts is needed, the MedCall department is currently prioritizing shifts between 2 p.m. to 10 p.m. or 3 p.m. to 11 p.m. These shift hours leave flexibility to leave your days open, while being able to work full-time hours!
The Transfer Center Coordinator serves as the primary contact for referring physicians who are requesting the services of UPMC for continued patient care. This position is responsible for facilitating all patient transfers into and within the UPMC Health System by answering phones and initiating referrals and inpatient transfers from physicians and medical professionals. Responsibilities require the Transfer Center Coordinator to multitask, maintain great customer service, and identify and escalate concerns in an efficient manner.
The ideal candidate for this position will have proficient computer and typing skills, exceptional phone etiquette and communication skills, and strong organization and prioritization skills. Proficient medical terminology knowledge is strongly preferred, while direct patient care and/or medical training experience is a plus. A working knowledge of EPIC and/or Medipac is also a plus.
If you are interested in a fast-paced work environment, multitasking while being exposed to multiple facets of the healthcare industry, and being able to directly impact patient care and physician efficiency – apply today!