Manager of IT Support
We’re looking for a driven, resourceful, and systematic IT Support Manager to join our growing team. As an IT Support Manager, you will help Niche improve and scale its IT infrastructure to foster fast-paced and secure environments for teams across the organization. You will have the opportunity to build a support team from the ground up and define how IT Support is performed at Niche going forward.
During the 1st Month:
Collaborate with various team members to learn how your role fits within the team, the tech department, and Niche as a whole.Shadow Infrastructure team members to learn more about our tech stack, the products we support, and current processes.Understand our employee onboarding flow and work with HR to provision equipment and accounts for new hires.Handle basic support requests for Niche teams and become familiar with the needs of various teams, common issues, and points of contact.
Within 3 Months:
Research and trial request tracking systems that fit our use case. Adopt the system of choice and roll the solution out to the organization.Research and trial account access management systems. Work with team managers to ensure a convenient but reliable and secure system.Start covering gaps in documentation that can help teams self-service when issues arise. Documentation should be clear and easily accessible to ease the burden of repeated requests.Improve on the existing onboarding process. Define the experience for new employees to hit the ground running with the equipment and software requirements for their role.Start planning for the return of operations at our on-premises office location and facilitating a hybrid of remote and on-premises employees.
Learn more and apply below.