Business Support Specialist
To work with customers, carriers and end-users to provide first-level business process, administrative and technical assistance as it relates to on-boarding new business, successful integration to our TMS and ongoing support
Provide excellent customer service to external and internal customersResponding to emails or phone calls from employees, customers and carriers who need help with software or computer-related issuesInvestigate and resolve issues related to our TMS system, customer / carrier integration, rejected or poor-quality images, data imports, etc. Working with next level support technicians or analyst as needed.Create, run, schedule and maintain reports via SQL Report BuilderLearn the functions, data processes and back end of software to advance skill set and continually improve level of supportHelp the development team in conceptualizing updates and upgrades based on customer feedback that will enhance the user experienceData Entry, table updates, data imports, create and run SQL queries as required for the purpose of maintaining back-end systems and business processesSuccessfully engage in multiple initiatives simultaneously
Command of English language to communicate effectively with internal and external customersFour-year degree, preferably in Information Systems, Logistics, Business, Industrial Engineering or related field and / or the equivalent in education and work experienceMust possess MS SQL language abilities in reading and requesting information from databasesSQL report builder experience is preferredMust possess excellent analytical and problem-solving skillsMust possess excellent interpersonal, verbal and written communications skills.Must be proficient in using MS Office products.Ability to set and accomplish goals by working independentlyMust possess general understanding of web base technology and database structureMust be able to manage projects and multiple tasks and prioritize workload to meet deadlines and requirementsMust possess excellent follow-up and organizational skillsReasonable math/statistical/numerical/reporting/presentation skillsMust be able to work well in a team environment and energetically share ideas and gain understanding of daily Operations functionsTime management skills are essential
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