Account Manager I

PITT OHIO

Date: 08/26/2021

Location: Pittsburgh, PA

PITT OHIO, a $826 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, GROUND, LTL and TRUCKLOAD services is seeking an Account Manager I to join our team at our Corporate Headquarters in Pittsburgh, PA.

We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more!

PURPOSE
To embody a relentless approach in delivering world class customer service and Enterprise Sales support by exceeding our internal and external customers’ needs via telephone, email and face-to-face interactions.  To work in conjunction with the outside sales representative to strategically grow new and existing business for PITT OHIO Enterprise.

ESSENTIAL DUTIES

  • Provide customer support as single point of contact for all Supply Chain Solutions customers, which cannot be resolved by PITT OHIO Corporate Customer Service ranging through multiple modes of transportation. 
  • Assist customers by responding quickly to questions or concerns including but not limited to:  partnership dispositions, tracking & tracing, invoicing, scheduling pick-ups, service disruptions and OS&D
  • Liaise between PITT OHIO SCS and Carrier Network by providing World Class Customer Service related to all issues, challenges, and concerns. 
  • Liaise between PITT OHIO SCS, partner Carrier community and PITT OHIO Billing Department by providing missing delivery receipts and bills of lading.  Update PITT OHIO core systems as necessary.
  • Serve as subject matter expert for all PITT OHIO and Supply Chain applications and reports
  • Collaborate with the Enterprise Sales Team and serve as the first point of contact for day-to-day and administrative customer needs.  Exceed customer expectations by embodying a “Can Do” attitude
  • Understand the dynamic needs of strategic customers as outlined by PITT OHIO Supply Chain.  Build strong working relationships and develop rapport to assist in advancing current & new opportunities
  • Coordinate internal onboarding efforts among various departments within the PITT OHIO enterprise. 
  • Coordinate efforts among Carrier Network Partners to ensure deadlines and budgets are met prior to the commencement of new business. 
  • Manage the day-to-day requirements for assigned managed accounts; which would include monitoring of emails during non-work hours.
  • Compile documents; including but not limited to, customer/industry updates, revenue report, transit times, etc. for quarterly customer reviews.
  • Use the Deal Flow to build a central repository of customer knowledge that will enable the organization to prioritize sales efforts and make better business decisions by obtaining decision maker information to complete supply chain maps.
  • Make decisions regarding the resolution of customer goodwill requests.
  • Able to react to change productively and handle other essential tasks as assigned