Front of House Ambassador (Part-Time)

The Pittsburgh Cultural Trust

Date: 02/26/2019

Location: Pittsburgh

Front of House Ambassadors assist patrons with traffic flow, seating, and distribution of program materials at performances scheduled at various Trust facilities.  Front of House Ambassadors are scheduled by the Manager of Volunteer Services & Front of House Guest Experience and will be required to work at least six hours per event.  The Ambassador works cooperatively with House Managers, Floor Managers, Doorpersons, and other event personnel to ensure guest safety, comfort, and enjoyment while visiting Trust venues and/or attending Trust shows or events.  This part-time position will be rotated with other part-time staff members with no annual guarantee for the number of events worked.  Hours will be determined by the needs of the Trust and will require evening and weekend work for events scheduled at Trust facilities.  Must possess excellent communication skills and outstanding customer service instincts.  Creativity and sensitivity to engage in effective problem solving in a fluid and fast-paced environment.  Candidates must be able to handle patron issues with ticketing, seating, and house policies with discretion and professionalism and report them to the House Manager, Manager of Volunteer Services & Front of House Guest Experience, or Director of Volunteer Services & Front of House Guest Experience and effectively manage and facilitate the flow of guest traffic into venues and or other performance events.


Send resume with cover letter to:  Kevin C. Wilkes, Chief Security Officer-Pittsburgh Cultural Trust, 803 Liberty Avenue, Pittsburgh PA  15222   OR wilkes@trustarts.org  No phone calls, please.