Products and Services Development

This is category 12 of the Global Diversity and Inclusion Benchmarks (GDIB) and is considered an external category. It gauges the organization’s recognition of the diversity of its customer base and its effectiveness in designing and delivering products and services to current and future customers.

ACTION: Embed D&I in products and services development to serve diverse customers and clients.

Below are links to help strengthen how the organization offers its products and services and interacts with its customers and other stakeholders:

Does Your Company’s Diversity Match Your Customers? 

Customer Diversity: Providing Great Customer Experience Across Cultures

Check back regularly for updates and additions to this list!