Core Infrastructure Operations Support

PITT OHIO

Date: 08/26/2021

Location: Pittsburgh, PA

PITT OHIO, a $826 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, GROUND, LTL and TRUCKLOAD services is seeking a Core Infrastructure Operations Support to join our team at our Corporate Headquarters in Pittsburgh, Pa

We offer competitive compensation, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more!

PURPOSE
To provide infrastructure support services to a multi-site, mid-size enterprise level, multi-user, multi-server environment. Including but not limited to routing, switching, VoIP, virtualization, applications, carrier connectivity, infrastructure security, and monitoring systems.

ESSENTIAL DUTIES
Support Services (90-95%)

  • Assist Core Infrastructure team with resolution of core network and systems issues across a suite of technologies as required to meet a 99% uptime SLA.
  • Actively monitor and maintain Tier 2 Core Infrastructure ticket support queue; updating, re-prioritizing, and escalating issues as required to maintain SLA.
  • Provide Tier 2 technical assistance to end users, vendors, and business groups as required.
  • Complete daily, weekly, and monthly maintenance tasks.