Application Support Analyst

SoftWriters

Date: 09/01/2021

Location: Pittsburgh, PA

Description

SoftWriters is on a Mission to Save Lives!  As a pioneer and market leader in long-term care pharmacy technology, we are proud to develop complex software and services that help pharmacies to deliver superior patient care to the most fragile population in the U.S.   We are passionate about building the best company, achieving the #1 Top Workplace designation in Pittsburgh.  We value quality, cultivating diverse teams, delivering successes and results, collaboration, innovation, thought leadership, integrity, teamwork, and growth.  

As we grow in size and complexity, we face some distinct challenges that require outstanding leaders and problem solvers.  Our culture and our people are our unique differentiator.  If you are seeking to join a growing team and making your mark on our noble mission, then you have come to the right place!

 

Overview:

The Application Support Analyst is responsible for providing expert technical product support to clients and troubleshooting complex software application issues quickly and effectively.  Duties involve responding to customers promptly and professionally, accurately documenting issues and resolutions, and collaborating with end users and internal employees to solve complex technical problems.