Customer Service Representative

Job Summary:

The role of a reliable Customer Service Call Center Representative in the Allegheny County Treasurer’s Office is to provide exceptional customer service and represent the Treasurer’s office in an efficient, and professional manner. Embrace empathy, patience, and respect to the residents and taxpayers of Allegheny County. Have knowledge of the programs offered within the Treasurer’s office including Homestead and Senior Tax Relief. This position will be onsite, Monday-Friday 8:30am-4:30pm.

Job duties and Responsibilities:

·         Answering incoming phone calls quickly and professionally.

·         Assisting Allegheny County residents with answers to their questions and/or transferring calls to the correct departments.

·         Printing, mailing and/or emailing bills and receipts.

·         Understanding and providing information on tax bills, assessments, and refunds.

·         Researching Government programs.

·         Navigating Government systems.

Knowledge, Skills, and Abilities:

·         Work independently and professionally as a representative of the Treasurer’s Office.

·         Utilize conflict resolution and problem-solving skills.

·         Excellent and clear communication both verbally and written.

·         Active listening.

·         Typing skills.

·         Grammar skills.

·         Proficient in the English language.

Training and Experience:

·         High School Diploma or equivalent.

·         1-3 years’ experience in Customer Service experience preferred.

·         Proficiency in Microsoft Office Suite required.