Collections Specialist

Work with members to recover money owed to Clearview on delinquent loans, credit cards, and share accounts.  Responsible for monitoring and maintaining assigned delinquency queues. All member contact must remain professional and adhere to collection policy and procedures, maintaining member privacy.

WORKING HOURS: Based on operational needs; flexibility available

MINIMUM QUALIFICATIONS

High school diploma or equivalent required
1-3 years of similar or transferrable experience required
Exceptional problem-solving skills and strong desire to provide effective solutions
Ability to read and interpret credit bureau reports
Work in team environment to ensure that the department goals are met
Ability to navigate multiple computer programs simultaneously
Ability to negotiate and overcome objections
Proficient in computer skills including Word, Windows and Excel
Excellent organization and communication skills
Ability to work independently and accurately with detailed information

ESSENTIAL DUTIES AND RESPONSIBILITIES

Perform all collection efforts such as telephone contact, email contact, and written correspondence and maintain detailed notes in Temenos
Identify the reason for delinquency by contact with member
Attempt to cure delinquency by assisting member with payment arrangements
Process electronic loan payments by initiating ACH transactions from outside accounts or debit cards
Respond to all email and voicemails in a timely manner
Possess knowledge of the Credit Union’s products and services
Document all conversations and actions accurately
Build relationships with members through cross selling when appropriate
Maintain a working knowledge regarding locating delinquent members, utilizing tools such as credit reports, internet, and image system in analyzing/researching information
Provide members who are financially distressed with the numerous financial relief options, such as Green Path Counseling, interest-only payments, re-ages, loan workouts and extensions.
Remain aware of and adhere to Clearview FCU policies and procedures, and regulations pertaining to the Bank Secrecy Act (BSA) and Fair Credit Reporting
Learn and maintain a thorough knowledge of lending policies, guidelines, and bankruptcy laws
Ensure all collection efforts are following both Clearview policies, as well as federal regulations
Maintain daily call volumes as assigned by management
Assist Member Resolutions to surpass the Board of Directors’ annual critical measures
Attending training sessions, webinars, and seminars when required
Accept and expect regular change
Ability to work occasional evenings and weekend shifts
Perform other duties as assigned by management
Always project the following relationship service core values to Clearview’s members, co-workers, and vendors: Friendly, Adaptable, Caring, Trustworthy, and Secure
Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success
Clearview values diversity in its workforce.  We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.