Senior Branch Operations Supervisor, Penn Hills

The Senior Branch Operations Supervisor leads a team committed to delivering exceptional customer service and ensuring efficient daily operations. This role is responsible for assisting customers with banking transactions while overseeing teller line activities to maintain accuracy and efficiency. Additionally, the Senior Branch Operations Supervisor provides ongoing training in essential teller functions, including transaction processing, balancing, and referral generation, while also communicating updates on operational and compliance policies.

Through regular team meetings and monthly coaching sessions, this position offers constructive feedback and positive reinforcement to enhance team performance. Utilizing a consultative sales approach, the Senior Branch Operations Supervisor strengthens customer relationships by recommending a range of banking products and services—including checking and savings accounts, credit cards, loans, and digital banking solutions—tailored to meet individual needs. This leadership role plays a key part in fostering a supportive environment that prioritizes customer satisfaction and team development.

Education and Experience Requirements:
• High School Diploma or GED is required.
• College degree, or a minimum one-year customer service experience in a cash handling environment is required.
• Leadership, supervision, or mentorship experiences required.
• Ability to travel as needed to training.
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

Essential Functions:
• Process transactions through the teller equipment on all retail and corporate accounts, including, but not limited to, deposits, withdrawals, transfers, loan payments, and cash advances.
• Direct and coordinate all activities behind the teller line including but not limited to ATM balancing, night depository processing, check run processing, branch balancing, filling all cash requisitions and verifying cash turn-ins.
• Train and develop tellers to maximize customer relationships through referrals.
• Consistently lead by example and exercise superior leadership skills by training team members, providing feedback, and meeting referral goals.
• Conduct all branch audits and bi-weekly teller audits.
• Depending on branch staffing, individuals may be required to build and grow customer relationships by suggesting banking products and services (e.g., checking, savings, credit cards, loans, digital banking) to meet their needs.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.