Collector

This position’s purpose is to execute all collection activities for the consumer loan, credit card, and/or DDA charge off portfolio(s). This position will collect delinquent accounts via telephone and mail while maintaining compliance within the Fair Debt Collection Practice Act.

Education and Experience Requirements:

• High school diploma/GED required.
• Two (2) years of collection experience required, including knowledge of skip tracing techniques.
• Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities.
• Must have experience with Microsoft Office Suite and related software.

Knowledge, Skill, and Ability Requirements:

• Able to demonstrate aptitude for persuasive speaking and negotiation skills are essential.
• Must be detail-oriented; able to manage multiple priorities within a dynamic work environment
• Must have good organizational and communication skills and customer service orientation.
• Able to keep information confidential.
• Able to experience integrity and discretion and remain professional in tense situations.
• Able to achieve ambitious goals while complying with laws and regulations.
• Willing to take on additional responsibilities as assigned.

Essential Functions:

• Responsible for the collection of delinquent installment loans, Visa, or DDA accounts.
• Maintain daily follow-up and documentation on the accounts.
• Counsel customers on established repayment plans.
• Utilize skip-tracing techniques including telephone calls and online searches.
• Prepare accounts for litigation, foreclosure, or bankruptcy proof-of-claim filings.
• Perform related administrative duties necessary to service and/or collect the account.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.