Intern, Desktop Support

This is a year-round internship where you may be scheduled to work 20 – 25 hours a week, Monday through Friday. This internship is designed to give you real life work experience as you will work alongside experienced IT professionals. This is an in-person position.

Qualifications:

•Completion of 1 year of college/technical school and currently active and working toward a degree.
•Experience in PC repair strongly preferred.
•A working knowledge of Ethernet and TCP/IP.
•A strong commitment to customer service.
•Occasional availability to work after hours and weekends.
•Occasional overtime may be necessary to accomplish group goals.
•Must be able to lift 20 pounds.

Principal Activities and Duties:

•Install and configure PCs for use in the back office.
•Assist with the installation of hardware in the back office.
•First level technical support may include, but not be limited to: cloning workstations, racking hardware, and moving computer equipment.
•Troubleshoot, diagnose, and resolve hardware and software problems.
•Provide high level technical support for back-office desktops.
•Perform routine hardware and software upgrades.
•Receive professional training and mentoring that will lead to transferable work experience.
•Work in a supportive, team-oriented environment.
•All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.