Work Schedule
Tuesday to Friday: 12:00 p.m. to 8:00 p.m. Saturday: 7:30 a.m. to 4:00 p.m.
Primary Role
Performs required service duties within the Customer Service and Distribution Department
Key Accountabilities
· Operates pipe location equipment for line locations, curb box locations, and PA One Calls. Makes PA One Calls for emergency or routine work.
· Performs investigation, sounding and pinpointing of leaks.
· Performs locating, uncovering, and operating of main line and service line valves of various sizes using shovel, digging bar and valve key.
· Maintains, operates, and repairs hydrants.
· Replaces or repairs broken curb box lid, meter tile lid, or valve box lid.
· Completes all necessary forms and field notes and uses distribution maps and records.
· Sets up barricades and places safety lights around current or previous worksites.
· Performs emergency plumbing repairs, using solder, compression or threaded fittings. Installs, removes, resets, or repairs water meters of various sizes.
· Perform meter work in confined spaces.
· Reads and rereads meters. Inspects customer service lines and meter sets to ensure proper installation. Inspects proper backflow devices and completes associated forms.
· Investigates complaints and determines corrective actions per company procedure and communicates with customer.
· Performs various collection activities, turn offs, reconnects, and the delivery of notices. Investigates illegal water usage.
· Maintains a properly equipped vehicle.
· Drives vehicles and/or trucks in performance of general job duties.
Knowledge/Skills
· Knowledge of customer service.
· Knowledge of tools needed to perform duties.
· General knowledge meter installations of various sizes and cross- connection hazards.
· Computer literacy
· Written and verbal communication skills
· Problem solving skills
· Ability to work independently
· Self-motivated
· Directs the activities of any personnel assigned.
· Completes general service work using computer.
· May be required to operate/run blow-offs, take new main or main break bacteria samples to plant and/or spread salt (requires lifting 50lbs.)
· Meter maintenance work may include large fire meters and/or pipe work
· Performs other duties as assigned by supervisor.
Experience/Education
· High school graduate or equivalent
· Previous customer service work and general plumbing knowledge.
· Some mechanical ability and some knowledge of computers.
Work Environment
· Must deal with environmental conditions.
· Sufficient noise, either constant or intermittent to cause marked distraction.
· Exposure to inclement weather.
· Heavy labor associated with utility construction and maintenance. Extended walking over uneven terrain in all weather conditions.
Certifications and Licenses
· Valid driver license
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