Customer Experience Associate

Overview
PITT OHIO is a family owned transportation company with a long standing commitment to safety, service and respect for our employees. We are currently seeking individuals to join our team as a Customer Experience Associate at our Pittsburgh, PA location. PITT OHIO offers career opportunities within a company that values hard work, teamwork and integrity.

Schedule

In Office 5 days; Monday-Friday
9 AM- 5:30 PM

What PITT OHIO Offers

Competitive pay
Excellent benefits including medical insurance with no weekly premiums, dental, vision, 401(k) and profit sharing
Paid time off and holidays
A respectful, people first work environment
Well-maintained equipment & modern facilities
If you’re looking to join a company with a strong culture and a commitment to its employees, PITT OHIO is the place for you.

This is an entry level advancement opportunity to learn about PITT OHIO’s wide range of service offerings. It includes a 12-week paid training program.

Responsibilities
Provide general LTL and volume quoting
Coordinate and quote Fast Track / Time Definite shipments
Schedule pick-ups
Trace shipments and provide freight charges
Process re-billings from sales reps, 3rd parties and customers
Process fax and Internet requests
Handle Managed Accounts and special requests from customers and sales reps.
Effective and efficiently resolve customer issues and respond to customer questions regarding shipments; develop and maintain positive relationships with customers
Meet monthly department telephone and email goals
Receive and accurately direct incoming telephone calls for PITT OHIO and associated companies
Represent the PITT OHIO brand in a friendly, welcoming, and warm manner with all callers and visitors
Greet clients and visitors and notify staff of visitor’s arrival
Provide information and assistance to clients and customers
Maintain welcoming environment
Able to react to change productively and handle other essential tasks as assigned
Qualifications
Command of English language to communicate effectively with internal and external customers
High School Graduate or GED
Proficient in general math
Must be able to multi-task
Must be able to type a minimum of 40 wpm
Previous experience in telephone customer service/call center environment helpful
Transportation experience preferred
Knowledge of Microsoft Office Environment, particularly Excel, Word and Email
An excellent phone voice and a colorful / dynamic personality is essential
Comfortable with existing and constant changes in technology
Excellent verbal and written communication skills
Flexibility with changing job duties

PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.