Membership Manager (Full-time)

Job Summary:

The Membership Manager is responsible for overseeing the Membership program – from engaging existing members and encouraging upgrades, to identifying and soliciting new members, and actively re-connecting with lapsed and expired members. An integral position within the Advancement & Engagement team, the Membership Manager also works collaboratively with other areas as necessary, including the Curatorial and Education departments. Over the next 12 months, the Membership Manager will have the opportunity to be part of an exciting organization-wide transition to new donor, membership and ticketing systems. Working closely with the A&E Database administrator and DAE, the Membership Manager will help with the successful transition of member records from Raiser’s Edge (RE) to the new CRM (likely Tessitura or Salesforce).

·        Must have a commitment to fostering a workplace culture of Equity and Inclusion

Hours:  Primarily, Monday – Friday, 9:00-5:00, some evening and weekend work
Reports to:   Director of Advancement & Engagement (DAE)
Status:  Full-time, Exempt with benefits
Salary Range:  $49,000-$60,000 based on experience

Essential Responsibilities:

·        Develop and implement plans for member acquisition, retention, and upgrade to meet or exceed annual income expectations.

·        Create content and write for member-related emails, newsletters, promotional materials, social media, and member pages on the website.

·        Manage renewal and new member processes by executing communication and processing steps within established timelines, including membership renewal and fulfillment.

·        Work with the Events Manager to create membership engagement opportunities. Examples include exhibition openings, museum programs, and members-only events.

·        Work with the Member and Visitor Services Supervisor on front-line customer service and onsite membership sales promotions.

·        Proactively address customer service issues.

·        Work with the database administrator to compile targeted mailing lists, monitor promotions, and create reports.

·        Participate in establishing annual revenue & expense budget/monitor progress towards goals.

·        Ensure proper month/year end cut-offs in reporting.

·        Generate analytical reports to measure the effectiveness of services, benefits, and policies relating to the retention and acquisition of members.

·        Maintain proper inventory of membership related supplies.

·        Contribute to the overall team effort within the Advancement & Engagement Department and shares in the decision-making process.

·        Handle other duties as assigned.

Essential functions:

·        Ability to communicate and interact verbally, both in person and over the phone

·        Ability to use personal computers and other office equipment effectively.

·        Ability to engage with others in person for up to 4 hours at a time during special events and/assignments.

·        Ability to work periodic evening and weekend events.

·        Ability to work on site as part of a high-functioning, highly collaborative team

Required Qualifications:

·       3-5 years of successful professional membership or fundraising experience including analysis/budgeting experience, donor acquisition, retention, upgrading and renewal programs

·       Direct experience working with a membership and donor database (experience with Raisers Edge, Tessitura or Salesforce a plus).

·       MS Windows experience required

·       Friendly, professional manner

·        Demonstrated strong writing skills

·        Clearance of a criminal background check

·        Possess the ability to work independently and is self-motivated

·        Excellent organizational skills with attention to detail

Desired Qualifications:

·        B/S degree a plus, but not a requirement

About The Frick Pittsburgh:

Located on the estate of 19th-century industrialist Henry Clay Frick, The Frick Pittsburgh offers authentic experiences with art, history and nature that inspire and delight. Visitors of all ages and backgrounds are warmly welcomed to explore The Frick Art Museum, offering world-class collections of European art and Chinese porcelain alongside an active schedule of temporary exhibitions; Clayton, the Frick family’s French château-style mansion (remodeled by architect Frederick J. Osterling in the 1890s); the Car and Carriage Museum; and a large working greenhouse designed by architects Alden & Harlow—all nestled on ten acres of beautifully landscaped lawns and gardens in Pittsburgh’s East End. Amenities include an Education Center, the Frick children’s playhouse (also designed by Alden & Harlow), The Café at the Frick, and the Grable Visitor Center, which houses the Frick Museum Store. Information about The Frick Pittsburgh is available online at TheFrickPittsburgh.org.