Medical Assistant

Position Overview
As part of the Allies healthcare staff, the Medical Assistant is responsible for ensuring that our patients receive care that is respectful, understandable, and individualized. As such, the Medical Assistant will work closely with our medical providers to establish and deliver standards of patient service, forge ongoing relationships with those to whom care is provided, ensure that regulatory guidelines are being followed, and be an advocate for Allies’ mission. The Medical Assistant will work collaboratively with other clinic and agency staff, and a multitude of agencies.

Mission
To improve health and well-being, Allies provides integrated medical care, supportive human services, and community-based education for individuals living with, or at risk of HIV, viral hepatitis, and sexually transmitted infections.

Vision
Allies envisions a healthier community whereby people access integrated medical care and supportive human services in a respectful setting, free of stigma and discrimination.

Responsibilities
Prepare patients for and assist providers with examinations or treatments
As directed by providers, administer intramuscular, intradermal, and/or subcutaneous injections
Maintain accurate, detailed reports and records in electronic health record (EHR) system
Administer medications to patients as ordered and monitor patients for reactions or side effects
Record patients’ medical information and vital signs
Explain treatment procedures and follow-up with patients
Perform wound care and dressing changes
Monitor, record, and report symptoms or changes in patients’ conditions
Prepare rooms, sterilize instruments, equipment, or supplies and ensure that inventory of supplies is maintained
Perform specified laboratory tests and blood draws
Schedule and confirm patient appointments
Receive and route messages, documents, and results
Transmit correspondence or medical records by mail, email, or fax
Instruct patients to complete documents, case histories, or forms, such as intake or insurance forms
Provide feedback to improve clinic services
Provide coverage of front office and assist with front office responsibilities according to the schedule
Organizational Expectations
Seek out up-to-date information about Allies’ programs and services, as well as relevant local, regional and national health statistics that will inform and support our mission
Improve job knowledge by remaining aware of new regulations and best practices; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Embrace and exemplify organizational standards and guiding principles for processes, protocols, and utilization
Commit to Allies’ promise to sustain and extend diversity, equity, and inclusion
Contribute to efforts which build and reinforce Allies’ distinctive, effective, and ethical practices

Job Requirements
Knowledge, Skills and Abilities
The Medical Assistant should have demonstrated experience in the following areas:

Utilization of electronic health record software for patient demographics, medical care, and scheduling
Microsoft Outlook and software programs such as Word and Excel
Common safety hazards and processes to maintain safe work environment
Very strong interpersonal skills, with the ability to establish and maintain relationships with patients, coworkers, visitors, and non-agency representatives
Strong oral and written communications skills
Working with a diverse customer demographic, ideally LGBT+, minority youth, or minority women
Ability to prioritize between multiple tasks and responsibilities

Education & Experience
Certification as a Medical Assistant or equivalent experience is strongly preferred
Two years of MA experience in a primary care or clinic setting
Experience as Patient Care Technician (PCT) or Emergency Medical Technician (EMT) may also be considered
Customer service experience in an environment providing service to diverse groups

The Medical Assistant will be called upon to engage in physical activity appropriate to a primary medical care setting including the capacity to stand or sit for extended periods. Current PA child abuse, PA criminal history, Federal criminal history clearances, and verification of TB test performed within the last year are required within the first 30 days of employment.

Salary range is $18-$20/hour.