Benefits Counselor

The Benefits Counselor provides comprehensive personalized strategies for disabled individuals and their families to maintain federal benefits while maximizing earned income.

Responsibilities:

Benefits Counseling

• Respond and keep all communication of benefits counseling inquiries in a timely manner.
• Provide services, onsite, virtually and by telephone.
• Maintain proper documentation, which includes use of the Electronic Health Record.
• Prepare and communicate invoicing to funders when applicable for services provided.
• Prepare case notes and upload documentation to Therap for OVR and ODP funded services.
• Prepare and submit billing for services in Therap the day of each service provided.
• Communicate with Employment Services and Mainstay billing for development of cases, referrals, and purchase orders.
• Solicit services to potential clients within program that present a “need” for the service:  indicators are new or existing wage earners, overpayments to SSA, or stoppage in federal benefits.
• Communicate directly to employment supervisors and their team of upcoming appointments, developments from previous sessions provided, or annual changes in SSA rules and regulations.

Miscellaneous:

• Responsible for the completion of other duties as assigned.

Core Competencies

• Person Centered Care: The skill of providing a holistic care approach by understanding all person’s beliefs and values.
• Teamwork: The skill of demonstrating and fostering cooperation, communication, trust and consensus among individuals and groups.
• Ethics/Responsibility/Integrity: The skill of gaining the confidence and trust of others through honesty, authenticity, and acceptance of responsibility.
• Communicates Effectively: The skill of communicating both orally and in written formal in a professional and concise manner

Hours:

37.5 hours per week.

Physical Requirements:

• Vision Acuity for the Position:    Vision is Essential   Vision is Non-Essential
• Environmental Conditions:     90% Inside – 10% Outside
• Workers may be Exposed to:   Cold   Heat  Dust  Mist  Odors
• Physical Requirements for the Position: ability to lift 50 pounds regularly, ability to respond quickly to sounds, ability to move safely over uneven terrain or in confined spaces, ability to see and respond to dangerous situations, ability to work in extreme weather, ability to wear personal protective gear correctly most of the day

Education and Experience

• Must be 18 years of age.
• Valid driver’s license required.
• Eligibility for Act 33/34 clearances.
• Pre-employment drug screen required.
• High School Diploma or GED required with two years of related work experience; or any equivalent combination of training and experience.
• Associate’s degree preferred

Required Licenses/Credentials/Certifications

• Work Incentive Practitioner Credential – Must obtain within the first year.

Employment with Mainstay Life Services is an “at will” relationship. “At will” means that employment is of no specific length. It also means that employees and Mainstay Life Services both retain the discretionary right to terminate employment at any time if either is dissatisfied for any reason. I have reviewed the information contained in this job description and agree to accept the specific duties and responsibilities that may be assigned by my supervisor.

Mainstay is an Equal Opportunity Employer

All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other characteristics protected by law.